ABOUT

My superpower is figuring things out and then figuring out how to make them better.

As a technical content editor, I’m known for simplifying complicated concepts. I excel at digging into the sticky details to discover why something isn’t working, fix it, and align it with the bigger picture. I love the challenge of taking something big and messy and making it understandable and engaging for target audiences.

With a learn-by-doing mindset, I’m willing to jump into a new situation, find my footing, and figure things out. I’m interested in meeting like-minded individuals, so please connect if you feel we could be a mutual resource for each other, or if your team could benefit from someone with my expertise.

I started in marketing with an in-house team before moving to a small agency and, eventually, freelancing. In five years, I built a portfolio of primarily retainer clients, writing for newsletters, newspaper articles, magazine features, corporate blogs, and B2B websites.

In my most recent role at Workday, I managed a team of editors and translation reviewers whose purpose was to ensure the training materials. This included completing ongoing reviews of new and updated course materials, restructuring entire portfolios to follow a minimalist writing style, and redesigning instructor-led training as a self-paced offering. I also managed projects and initiatives to adopt new accessibility standards, including updating language to remove ableist and non-inclusive terminology, adding closed captions to video content, and updating graphics for color contrast.

A few others things you should know: I live in San Diego with my husband, daughter, our 15-year-old rescue pup, and an adopted African leopard tortoise. I magically turn string into clothes with sticks (meaning I collect yarn, then use it to knit or crochet stuff). I’m an avid (romance) reader, dedicated runner, die-hard SF Giants fan, and doing-it-with-a-broken-heart Swiftie. I’m a passionate supporter of the Oxford comma and parallel lists. And I possess a deep well of Friends trivia.

Experience

Manager, Quality Assurance & Language services | Workday
May 2023 - February 2025

Technical Content Editor
March 2019 - May 2023

Led team of five editors and translation reviewers for Workday Education. Monitored/reported team progress regarding key performance indicators (KPIs) and objectives and key results (OKRs). Managed requests for content reviews, short/long-term projects, and ad-hoc assignments. Collaborated cross-functionally with content developers, graphic designers, media team, and other stakeholders to improve content quality and workflow efficiency for instructor-led training (ILT/vILT) and eLearning (on-demand) course development.

• Reviewed/edited approximately 15 pieces of content monthly (ranging from course manuals, slide decks, video scripts, video closed captions, certification exams, eLearning modules) for accuracy, consistency, and alignment with style guide and brand standards. Consistently completed reviews on or ahead of schedule.

• Oversaw editorial standards and processes for Workday Education.

  • Reorganized and updated internal style guide to remove redundant content and improve navigation for content developers.

  • Maintained/updated internal style and standards guide, adding improvements for accessibility and inclusive language.

  • Created Smartsheet to track and assign review requests, monitor progress, and provide status updates to stakeholders, resulting in streamlined workflows and greater clarity for reviewers and content developers.

  • Led development and maintenance of Acrolinx terminology database and style guidelines to enforce brand standards and elevate content quality, consistency, and accessibility.

• Oversaw biannual localization project cycles to update translated content (~10 courses annually) and ensure alignment with English versions, coordinating with course developers, localization team, and translations reviewers.

  • Developed, standardized, and documented localization workflow for translating education content that included file prep, team coordination, review process, and material publication. Streamlined workflow so cross-functional team could improve translation quality while meeting delivery deadlines.

  • Led effort to add translated closed captions to 50+ video assets.

  • Coordinated with assessments and operations team to manage certification exam translation and maintenance process.

• Managed biannual update cycle for course infosheets, ensuring updates aligned with course material and met document/layout requirements. Developed process and checklist for review, approval, and publication of 100+ documents.

• Collaborated on and produced internal training content to help content developers improve writing skills and adhere to style and standards guide.

Freelance Writer & Editor
June 2014 - March 2019

Developed, wrote, and edited website content, blog posts, newsletters, advertorials, press releases, white papers, and lead magnets for B2B clients, marketing agencies, and nonprofits. Collaborated with layout artists and design/development teams.

• Created/updated website content, reviewing for accuracy, building site maps, and working with web developers.

• Wrote and edited monthly/quarterly print and email newsletters, including maintaining content strategy and outline, collecting information and images from employees/volunteers, interviewing donors/supporters for feature articles, and ensuring content/format aligned with brand and quality standards.

• Authored feature articles for local publications and special interest sections, as well as advertorials and sponsored content for advertisers, staying up to date on current trends and industry news.

• Highlighted local businesses in weekly column, curating list of potential features and interviewing business owners.

Content Strategist | Lynup
July 2013 - June 2014

Oversaw social media and content needs for marketing agency shifting from print/direct mail to digital, juggling tight deadlines and managing various projects. Wrote copy for marketing/promotional materials.

• Created blogging strategy and wrote blog posts, contributing to the agency’s digital brand voice.

• Collaborated with graphic designers and web developers to build agency website.

• Generated proposals in partnership with team.

Marketing Assistant | ESSEX PROPERTY TRUST
June 2010 - May 2013

Supported projects/initiatives for marketing and communications department, including creating training and development and social media content and producing company events.

• Developed content for online training classes using ADDIE methodology, including creating live webinar curriculum and PowerPoint slide decks.

  • Edited/updated content and materials, working with training coordinators to refresh printed guidebooks/slide decks.

  • Created and maintained system to track employee training progress to comply with federal regulations.

  • Created and implemented social media marketing strategy, researching best practices and current trends.

• Partnered with marketing director and operations team to create standard social media guidelines, developing training materials for employees.

• Contributed to marketing projects, including researching/writing assessments for potential new developments and creating templates for marketing reports and presentations.

  • Collaborated with graphic designers to write copy for website and promotional materials.

  • Hired and managed five temporary employees to conduct site audits of 100+ communities for branding initiative.

  • Coordinated photo shoots for 100+ communities, including managing photographer schedules, liaising between photographers and on-site management teams, and ensuring managers understood requirements.

Technology

Content Management & Editing

• Alfresco ECM

• Acrolinx

• QuestionMark

Content Creation & Design

• Adobe Creative Cloud (Photoshop, Illustrator, Acrobat Pro, InDesign)

• Figma

• Articulate Rise

• Miro

• Squarespace

• Canva

Project & Task Management

• Smartsheet

• Asana

• Trello

• Basecamp

• Airtable

Office Productivity

• Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams)

• Google Workspace (Drive, Docs, Sheets, Slides, Forms, Sites, Calendar, Meet, Chat)

Marketing & Communications

• Mailchimp

• Constant Contact

• Vimeo

• Marketo

Enterprise Applications

• Workday Product Suite

Portfolio Samples